Newton, North Carolina – At Newton Family Physicians, Alan Story, M.D., is a family physician who’s been practicing in Catawba County, North Carolina since 1999. He treats a variety of adult and pediatric patients, and is fully Board Certified by the American Board of Family Physicians, and is also a full member in good standing with the American Academy of Family Physicians. With four other full-time physicians and three nurse practitioners in the practice, Newton Family Physicians has been taking advantage of TriMed Technologies’ fully-functional Electronic Health Records (EHR) and Practice Management solution.

Dr. Story says that Newton Family Physicians has been working with TriMed for many years, initially for Practice Management software. “When the EHR solution became available from TriMed, we loved what we saw. We already had a good relationship with TriMed; we knew how good they were, so we added the EHR solution along with the associated support,” says Dr. Story.

TriMed’s EHR is ONC-certified for Meaningful Use and streamlines the management of the clinical side of practices like Newton Family Physicians. The “note-centric” system seamlessly incorporates labs, orders, e-prescriptions, patient history, and billing into one platform. This minimizes ‘clicks’ and allows the practice to see more patients than they would with a more cumbersome EHR.

On a day-to-day basis, Dr. Story notes that the EHR Health Watcher helps him and the other physicians keep track of what services patients have already had done, as well as what they’re due for. “We are better able to track our patients’ conditions. More importantly, it’s great to know that the EHR is also helping us manage drug interactions—not just drug-to-drug interactions, but also drug-to-disease interactions. We’re tracking data automatically, rather than flipping through multiple lab reports,” he says.

“That level of information adds a layer of safety to our practice that also helps us take better care of our patients,” Dr. Story continues. “Relying on TriMed also reduces the amount of data we have to manually report to insurance companies to maintain our quality provider status. And the data management has allowed us to gain the Patient-Centered Medical Home accreditation from the National Committee for Quality Assurance (NCQA).”

Since implementing the TriMed practice management solution, Dr. Story says the practice has seen a dramatic improvement to both operational process and to revenue management. Newton Family Physicians can easily verify patient eligibility and estimate patient responsibility up front, then manage and follow up on payer and patient payments. “With this solution, we’ve eliminated the need to pull paper charts and process claims manually. That means the entire process is simpler, less time-consuming, and more accurate. We’ve reduced the amount of work that typically needs to be done,” says Dr. Story.

He continues: “It’s easy to keep up to date now with payments, claims, and insurance company reporting; it’s much more cost-effective.”

According to Dr. Story, having TriMed manage the practice’s technologies with a service agreement means that the physicians never worry about the solutions that help them more effectively treat patients. “It’s hard to even open the office without complete access to our data. We rely on TriMed to train us in how to use the EHR/PM, and also to keep all of our hardware and software running smoothly,” says Dr. Story.

He goes on to say that TriMed keeps “our software updated, stable, and maintained. Our critical server is up-to-date and always accessible, and TriMed backs up our data securely and in multiple ways. If there were ever a physical problem with our building, we know that TriMed would have us covered. We would still have access to our data and all of our EHR/PM connections,” says Dr. Story.

Charlotte, North Carolina – Mecklenburg Neurological Associates is the preeminent regional resource for patients with diseases of the nervous system. A faculty of eight academically trained and sub specialized neurologists looks after more than 35,000 patients. Mecklenburg Neurological Associates handles cases such as epilepsy, aging of the nervous system (Alzheimer’s Disease, Parkinson’s Disease), neuromuscular disorders, and many others.

For more than a decade, Mecklenburg Neurological Associates has partnered with TriMed Technologies for Practice Management and Electronic Health Record (EHR) solutions and support.

When CFO Administrator Melinda Stevens joined Mecklenburg Neurological Associates, she began reviewing options for a new EHR solution, a new Practice Management system, as well as the associated service agreement. Ultimately, Stevens and her team landed on TriMed’s solutions.

“We did an exhaustive search of all available technologies, and we kept feeling as though there was something missing from each of them. That is, we felt that way until TriMed gave us a demo of the EHR. It just clicked for us, and we knew it would also help us prepare for Meaningful Use,” says Stevens.

TriMed’s EHR is ONC-certified for Meaningful Use and streamlines the management of the clinical side of practices like Mecklenburg Neurological Associates. The “note-driven” system seamlessly incorporates labs, orders, e-prescriptions, patient history, and billing into one platform. Today, Stevens notes that when physicians work with other EHR solutions when they’re in hospitals, “They miss being here and working with TriMed EHR.”

TriMed’s practice management solution is integrated with ZirMed’s Revenue Cycle Management. This integration helps reduce billing and payment errors for Mecklenburg Neurological Associates because there is no need for office staff to work in a separate, third-party solution to manage claims, statements, collections, and remittances. Thus, the integration between PM and ZirMed helps increase office productivity; reduce leakage, writeoffs, rejected claims, and slow payments; and improve cash flow issues and excessive A/R days. “We’re very pleased with how TriMed EHR/PM works for our practice,” says Stevens.

She continues: “As far as practice management goes, I’m very hands on. I can get in and run any report I need, or see where any patient is within our practice. There really isn’t any part of the system I don’t touch, and the day-to-day aspect is very important. Billing, collections, confirmations, eligibility from ZirMed—it’s all there for us. It’s really the most solid system I have ever seen.”

September 2012 I retired after 35 years in the business of medicine as the CEO of Capital Region Orthopaedics, where I was for almost twelve years. For eight of those twelve years we used TriMed Technologies as our practice management system provider, which I can highly recommend.

Capital Region Orthopaedics had used IDX for over fifteen years prior to moving to TriMed Technologies. IDX is no longer in business, but at that time they were and if we were going to stay with them it would have required a major upgrade of software and hardware, which had a large enough price tag that we began looking elsewhere. We looked at several other companies and the one that interested us the most was TriMed Technologies. Our concern with them at that time was that they were a small technology company and the main question was whether it was safe to do business with them.

The installation and implementation was the smoothest I had ever experienced. They had a complete plan in place and followed it to the letter. We could not have asked for a better support throughout the process and going forward for the next seven years. There was a spreadsheet that I drafted showing our cash receipts by month for the two years prior to going on TriMed and for two after making the move.

Having said all this, we did go away from TriMed for exactly one year, to the day. We felt the need to go to a larger company for an EMR and PM who stated they had more installations. The entire experience with the new company was horrible, and they were/are a major player in the nation selling PM and EMR together. Although I can’t tell you which company we went away from because of legal documents signed, I can tell you that we began to plan to move back to TriMed after ten months with the new one.

TriMed handled the transition going and coming incredibly easy. Our cash flow once again was smooth, they had more tools that were easier to use, and there were fewer keystrokes to do the exact same operational functions. What were the results and what was the effect to our business because we selected TriMed? Well, with the new software tools that they had added between us going away and coming back we didn’t have to add staffing even though our practice had grown.

At the end of the day, TriMed Technologies sets out to solve the business problems of time, money or risk. We felt that if we could mitigate one or more of those three business issues then we could be more successful, and TriMed helped us do just that. I would like to talk with anyone who might have an interest as to how this relationship grew over time.

If you're like most medical practices, you are probably looking for ways to improve communication with your patients. A patient portal can be a great way to do that. Take a look at these 6 patient portal must-haves for your medical practice. These are features that will help you provide better care for your patients and improve communication between you and them!

A simple, easy-to-use interface: The last thing you want is for your patients to get frustrated trying to use your portal. A simple, easy-to-use interface will make it more likely that your patients will use the portal and find it helpful.

The ability to schedule appointments: Patients should be able to use the portal to schedule appointments with their medical practice. Furthermore, patients do not wish to simply request an appointment and then be contacted. Patients want the ability to book the appointment at their convenience. This will make it more likely that they'll keep their appointments and see you on a regular basis. Gone are the days of patient reminder cards, electronic booking and reminders are the new norm, and having a patient portal that seamlessly books appointments without going back and forth can increase your patient satisfaction.

The ability to view test results: Patients should be able to log into the portal and view their test results. This way, they can be aware of any changes in their health and be sure to follow up with you if necessary, through a secure messaging portal within their account. Another important factor to this feature is the integration with your EHR. TriMed Complete allows for test results to be sent to patients and be stored within your EHR so that both your patient and practitioner can see the results with options for the practitioners to leave notes for the patient to interpret their test results with ease.

The ability to message your medical practice: Patients should be able to send messages to your medical practice through the portal. This way, they can ask questions or get clarification on anything they're unsure about. This is especially important regarding test and lab results.

A secure but flexible login: You'll want to make sure that your patient portal is secure and it is with TriMed. This means that only authorized users will be able to access the portal. But you also need flexible parameters. For example, you’ll want a single login for a parent to manage multiple children under the same login. But you’ll want a college student to be able to view their portal information in a separate login. You’ll want ways for multiple adult children to monitor their senior adult parent’s information. Or you may need ways for legal guardians to give agencies read-only access for a temporary time. TriMed’s patient portal offers all of these options.

A secure login: You'll want to make sure that your patient portal is secure. This means that only authorized users will be able to access it. TriMed has one of the most secure EHR platforms on the market with data encryption, HIPAA compliancy, and stores data using AES-256, which is generally considered the highest-level commercial standard for cryptographic encryption. TriMed’s platforms also meet the criteria for ONC measures 170.315 (d)(12) and 170.315 (d)(13) which allows practices to enable additional safeguards such as Multi-Factor Authentication and storing credentials in an encrypted manner within the database.

Regular updates: You should keep your patient portal up to date with the latest information from your medical practice. This way, your patients will always have the most accurate information available to them. Since there is no special hardware or application necessary to use TriMed Complete, updates are made on TriMed’s end, allowing for the most updated security features without having to upgrade applications or hardware. If you're looking for ways to improve communication with your patients, a patient portal is a great way to do that. These six patient portal must-haves will help you provide better care for your patients and improve communication between you and them!

If you're like most people, you probably hate getting reminder cards in the mail for doctor's appointments as well as losing them after an appointment when the front desk receptionist hands them to you to remind you of future appointments. It seems like every other day there's a new card in the mailbox reminding you to make an appointment for a cholesterol screening or to get your flu shot or the center console in your car gets full of appointment cards you received when you booked your follow-ups. Patient reminder cards are outdated, they waste paper and most of the time simply get thrown away. Electronic appointment reminders through patient portals, SMS text messages, and email are more effective at getting patients to their appointments on time.

There are several benefits of electronic appointment reminders including the fact that they help improve patient satisfaction. One study found that patients who received SMS appointment reminders were more likely to attend their appointments on time and they also had a higher satisfaction rate. Another study looked at the impact of email appointment reminders and found that patients who received them were more likely to attend their appointments and they also had a higher satisfaction rate.

The bottom line is that electronic appointment reminders are more effective than patient reminder cards and they should be used instead. Our patient portal and EHR work together to remind your patients of appointments that need to be booked as well as reminding them of upcoming appointments. When patients are notified of their appointments, they are more likely to get there on time and they also have a higher satisfaction rate. Most importantly it reduces wasted time because of no-shows and last-minute cancellations.

Some additional benefits of electronic appointment reminder cards include:

- Reducing the amount of time staff spend making reminder calls.

- Allowing patients to book, cancel, or reschedule their appointments online with zero staff intervention.

- Sending automatic reminders to patients before their appointment

The team at TriMed do all they can to make your practice run more efficiently, starting with your patients. If you struggle with patients missing their appointments or poor patient satisfaction, it might be due to your patient portal and appointment reminder system. Schedule a free demo and learn how TriMed Complete can solve those problems and many more.

As a medical professional, you know that increasing your practice’s efficiency is key to success. You need to be able to provide the best possible care for your patients while also managing your budget and keeping up with administrative tasks. At TriMed, we know that having a streamlined and efficient EHR platform and an easy-to-use patient portal will help you manage your practice's workload, and staff morale, and improve patient care. Here are 5 easy ways you can increase your medical practice's efficiency.

An EHR system that your staff understands and is easy to understand. Having an EHR system that is easy to use and navigate will save you time in training new staff and ensure that everyone is on the same page. TriMed Complete is designed with the user in mind. Preventing noise greatly increases the ease of use of software. TriMed Complete offers the ability to limit unwanted screens, tabs, and even icons. The system can be tailored to only show the areas needed for each user, greatly decreasing the uptime necessary for training new staff. We even provide training to ensure your staff understands the platform without stress or struggle.

Patient portals are a must. As we've mentioned in the past just how important a user-friendly patient portal is to the success of your practice, it is also necessary to have one. Patient portals that your patients use will save you time on the phone answering questions and managing appointments. Gone are the days of paper forms and patient appointment reminder cards. Our patient portal is designed to be user-friendly so your patients can easily access their health information, schedule appointments, and receive reminders to prevent no-shows.

Welcoming employee feedback is essential to increasing your practice's efficiency. Your patient-facing employees see firsthand the needs of the practice and can provide a perspective you don't see from your desk in the back of the office. Their feedback should be taken seriously and if appropriate, applied to your practice's daily management. At TriMed, we also take customer feedback seriously. We use it to design products that make your staff's jobs easier and help increase productivity.

To maintain a high level of efficiency, you need to be able to track your progress. From reporting new patient inquiries, online reviews, referrals, missed appointments, outstanding balances, and patient messaging, you can learn a lot about how efficient your practice is running. Only with that information can you make changes to better your practice's performance. With TriMed, you have all the tools you need to track your practice's progress and make changes for the better.

The final way you can increase your medical practice's efficiency is to care about and assist your team in reducing stress, maintaining a healthy work-life balance, and running a calm but structured office. When your staff's mental health is in a good place, they are more likely to reflect that positivity in their daily patient care. Staff that is burnt out and in a poor headspace can often reflect this mentality on their daily practices, including time spent patient-facing. Consider implementing a wellness program with initiatives as well as frequently checking in on your team to ensure they are doing well. You won't know if they need anything if you don't ask.

To summarize, the 5 ways you can increase your medical practice's efficiency are having the right tools, including an easy-to-use patient portal and EHR, welcoming employee feedback, tracking progress and making changes, and finally taking concern for your staff's mental health and headspace in life and at work.

As we move ahead in 2022, we want to take some time to reflect on the collection of accolades we acquired in 2021. We completed 2021 with huge success and accolades from Gartner Digital Markets brands (Capterra, Software Advice, and GetApp).

Software Advice, a leading company that helps businesses navigate their software buying journey, has just released its flagship report on the best EHR software available to medical practices. TriMed Complete is proud to be featured as one of the top-rated EHR software in the report!

The report features the list of top-rated EHR solutions helping small businesses and private practitioners around the globe by delivering incredible services, functionality, and customer experience. You can view our placement here - 6 Best EHR Software for Private Practice

We have an incredible overall rating of 4.9 (out of 5) on Software Advice.

Tim Martin, CEO of TriMed Technologies commented on their vast recognitions as "a team effort fueled by a shared passion to deliver a superior product coupled with premium support."

Our product got recognized in multiple flagship reports under various categories in 2021! This was largely driven by our amazing users and the reviews they submitted.

"I'm not surprised that we received these recognitions," said Matt Lawson, Director of Sales at TriMed Technologies. "We all knew the quality of TriMed Complete and the solutions it provides to healthcare practices and we're excited that the medical industry is now discovering it too."

Choosing a new EHR platform is a big decision for any healthcare organization, especially in the pediatric area of medicine. There are many different platforms available, each with its own set of features and benefits, often making it difficult to decide which platform is right for your organization.

The biggest pain point we have found for pediatric practices regarding EHR platforms is the cost. Many pediatric practices are generally small, with few employees and limited budgeting resources. The cost of an EHR platform is often prohibitive for these smaller organizations, however, TriMed Complete EHR was originally designed for those smaller pediatric practices with budget limitations so regardless of practice size, there are cost-effective options for you.

A common struggle we hear from pediatric offices regarding EHR programs is the lack of customization available. Pediatric practices are unique and require specialized software that caters to the needs of their patients, staff members, and practice. Many pediatric EHR platforms do not allow for customization or if they do it is an additional cost that can add up quickly making it nearly impossible for smaller organizations to implement those changes without breaking the bank. We understand that no two pediatric practices are exactly alike, and we have made sure our software can be tailored to meet each individual practice's needs.

Another major pain point is the lack of attention to the vital role of the parent/care giver as part of the pediatric visit. Yes, a pediatric EHR should have a nice growth chart. Yes, it should have a robust immunization module with CDC catch up schedules, state registry integrations, VFC management and completely take care of the billing. But many systems miss the key of focusing on the parent’s role in a visit. How quickly can you bring up a sibling’s chart even with the sibling isn’t on your schedule? How hard is it to find the pharmacy that is used when grandma brings the child? When you enter the finding for the father’s Type 1 Diabetes, can you quickly copy that to the other sibling’s charts? Can you do so without opening their charts? Can you quickly choose to only copy it to the siblings who share the paternal relationship? These small things are game changers in the pediatric EHR. TriMed Complete has all of these components built into the nucleus of the product.

Another pain point for pediatric offices is the lack of integration between different systems, both within the office and externally. Often pediatric practices are using multiple software programs to manage their patient population. This can lead to a lot of wasted time and effort trying to manually input data from one system into another. TriMed Complete EHR is truly a complete solution for pediatric practices struggling to find the right EHR for their facilities, staff, practitioners, and patients.

The final pain point for pediatric EHR platforms is the lack of updates and innovation in the market. Many pediatric offices are hesitant to switch to a new platform because they feel like they will be stuck with an outdated system that does not meet their needs. At TriMed Technologies, we are constantly working to improve our software and meet the needs of our customers. We are proud to say that TriMed Complete EHR is one of the most up-to-date pediatric EHR platforms on the market. Without the need for special, proprietary hardware and branded applications, TriMed Complete EHR is a secure, HIPAA compliant, encrypted web-based software available to anyone with an internet connection. All updates are handled from our end, which prevents your practice from ever running your EHR software on an outdated version.

If you are looking for a comprehensive pediatric EHR platform that can address all of your pediatric practice's pain points, then TriMed Complete EHR could be the platform you've been seeking. Contact us for a demo today.

Patient portals have quickly become one of the most important tools in a doctor's arsenal. They provide an easy way for patients to access their medical records, communicate with doctors, make appointments and perform a variety of other tasks related to the management of their medical care. In today's world, it is more important than ever for patient portals to be easy to use and "tech-friendly" to all patients, regardless of their level of technical knowledge. TriMed Complete EHR is one of the few EHRs on the market that has a truly user-friendly patient portal.

There are many benefits that come with having a user-friendly patient portal. For example, because the TriMed Patient Engagement patient portal is simple yet robust, patients can quickly make appointments and communicate with healthcare facilities without the struggle or frustration of navigating complex phone systems in an attempt to speak to a real person and not just leave a voicemail. As with all TriMed Technologies platforms, the TriMed Patient Engagement patient portal is HIPAA compliant and secure so that patients feel comfortable and confident that their information is safe and protected.

Patient engagement platforms and patient portals serve many purposes including real-time appointment booking, patient form submissions, online check-in, appointment reminders via email and SMS, and providing patients with access to their own medical records without the hassle of traditional record requests. Other capabilities include insurance verification, online bill pay, and patient messaging between providers and patients on a secure, HIPAA compliant, encrypted platform. A very important feature of a user-friendly patient portal is the ability to keep an accurate record of communication and conversations between practices, practitioners, and patients outside of their set appointments. This prevents miscommunication and misunderstanding in regard to their medical plan of care as set forth by their physicians.

As with TriMed Complete EHR, there is no application or proprietary hardware required to access the platforms, so it is easily accessible by all devices, 24/7. This eliminates headaches and struggles of both practitioners and patients who may not be "tech-savvy".

When a patient portal is too complicated to navigate or use, patients and their caregivers may find themselves frustrated and unable to communicate effectively with their doctors. In fact, in some cases, they may be so frustrated that they will avoid using the patient portal altogether. Patients who choose not to use their patient portals and methods of communication provided by the practice, such as SMS and email appointment reminders and online bill pay, are more like to miss appointments, fail to pay their medical bills on time, and even miss important health updates related to the plan of care their provider has set forth for them.

Lastly, and perhaps most importantly, a patient portal must be coupled with the EHR. Many portals are add-on products that sit outside the ecosphere of the EHR product. This either means the data in the portal is limited and unhelpful, or it means providers and their staff must work to send and update the data in the portal. TriMed Complete offers a portal that is effortlessly updated without extra intervention by the providers or staff.

If your practice is looking for a patient engagement program with a user-friendly patient portal, then TriMed Complete EHR is the right choice for you. With its simple yet robust design, TriMed 's patient portal is one of the most user-friendly portals on the market. Contact us today to learn more about our patient engagement solutions and how they can benefit you and your patients.

Having effective electronic health records (EHR) software is essential for well-managed, reputable, and organized medical practices, but there are some important questions that need to be answered before implementing a new EHR system for your practice.

The first thing you want to ask is what are the system requirements. Is it hardware-driven where your current devices, computers and other hardware will need to be replaced? Hardware-driven EHRs can be difficult for existing and established practices to use as all technology equipment will need to be replaced prior to using the program. If it is not hardware-driven but rather a software EHR, find out if the EHR in consideration is an application integration software or web-based. Application-based software can have limitations based on the operating device or may not be tablet or mobile-friendly. In addition, the apps often require routine updates which can occur at inconvenient times when the EHR is needed but is out of operation due to application updates based on your device.

One of the biggest headaches when it comes to implementing a new EHR is the training, transition, integration, and conversion of your current records into the new EHR system. Asking about available training for staff is vital, including whether the cost of training is included in the price or an additional fee. You will also want to find out specifics regarding training for your staff. Find out if it is offered virtually or on-site and if on-site, how many days. The most forgotten question, however, is support. What does support and additional training look like once you go live and the use of the EHR is in your hands.

Not all EHR programs are created equal and not all EHRs have the same features and functionalities. Make sure you not only use an EHR that has everything you need but features you MIGHT need down the road too. Just because you don't need it now, doesn't mean that down the road you might not. It's easier to not use a feature that is already there than to find a new EHR in a few years and start the switch all over again. Some key features to consider are workflows, e-prescribe options, patient resources, clinical care reporting, notation capabilities and most of all security.

Data security and patient record safety are some of the most important features to consider when considering a new EHR. Make sure to ask if the system is encrypted and make sure it is HIPAA compliant. If you wouldn't feel comfortable storing your own personal information in their system based on their answers, then don't trust it for your patients.

The last question you should ask is the price. The implementation, integration, and hardware requirements of the EHR, the data security, and features are far more important to consider than price alone. When your staff and practice have a functional and easy-to-use EHR platform, your patients receive better care. At the end of the day, patient care should be your number one focus.

You have options when it comes to EHR software for your practice, but it's important to have all the facts before making a decision. Consider all features, safety and security protocols, pricing options, integration ease, and user-friendly features. You want to choose an EHR that will last your practice for years and be available when you need it most.

At TriMed, we take your practice's unique needs into consideration to ensure your decision to move to a new EHR is one that you will never regret and wish you'd done sooner. Curious about more features and benefits of TriMed Complete EHR? Contact us for a live demonstration of our EHR platform today.

With so many different types of electronic health records (EHR) software on the market these days, it can be difficult to decide which one is right for your practice. TriMed Complete is a popular EHR software that many doctors are switching to. But is it safe and secure?

Just like logging into your online banking account or Amazon Prime account, the use of TriMed Complete EHR upholds not only the required security and compliancy standards for all EHR programs, but also meets criteria that is used by the most secure platforms on the web. Of all EHR programs available, it is one of the most secure EHR platforms on the market. While every EHR is required to be HIPAA compliant, TriMed Complete incorporates encryption protection connections that are always on. In addition, since there is no special hardware or application necessary to use TriMed Complete, updates are made on TriMed's end, allowing for the most updated security features without having to upgrade applications or hardware.

As previously mentioned, TriMed Complete is one of the most secure EHRs on the market. The software has been certified by the ONC for multiple security measures including measures 170.315 (d)(2) - 170.315 (d)(9). These measures include ensuring data encryption for storage and transmission, automatic session timeouts, data auditing and data integrity. TriMed stores data using AES-256, generally considered the highest-level commercial standard for cryptographic encryption. The AES-256 standard meets the Federal Information Processing Standard (FIPS) as defined by NIST. NIST is a federal agency that sets standards for information security. TriMed Complete also meets the criteria for ONC measures 170.315 (d)(12) and 170.315 (d)(13) which allows practices to enable additional safeguards such as Multi-Factor Authentication and storing credentials in an encrypted manner within the database.

Other than being safe and secure, TriMed Complete EHR is extremely user-friendly. You won’t need to be a computer expert to use it or need to hire a technology professional to install/maintain the program at your practice. The software is easy to learn and navigate, which can reduce staff stress and anxiety during the transition to a new EHR. TriMed Complete offers plenty of helpful tutorials to walk you through the various features. However, should you need assistance or additional resources, the 24/7 expert support staff is always available to guide and assist you.

If you are looking for secure and safe EHR software, TriMed Tech is a great option. Contact us today to learn more about this innovative software.

In today's world, there is a lot of confusion surrounding the difference between an Electronic Medical Record (EMR) and an Electronic Health Record (EHR). It is commonly assumed that they are one and the same, but they're not. In truth, they work together but are two separate concepts.

An EMR is a record of medical data created by healthcare providers during a patient's visit to their practice, clinic, or hospital. The EHR, on the other hand, is a document created by health care professionals as part of delivering care at any point in time. The easiest way to explain EMR is a digital patient chart and EHRs are a collection of EMR patient records collected by multiple practitioners.

Electronic Health Records (EHR) are important to patient care as they allow for the secure exchange of health information between different providers and organizations. Additionally, EHRs help to improve the quality and coordination of healthcare by providing a more complete view of each patient's health. It is a system for seamless communication among all health care providers involved in that patient's medical treatments.

While Electronic Medical Records (EMR) are important to patient care, they are often limited to one provider/practice if not input into an EHR system like TriMed EHR Complete. The use of electronic medical records within the EHR software allows for communication among various areas of medicine and different facilities. They allow healthcare providers to access a history of previous treatments and diagnoses for faster treatment options, more informed decision making, and improved quality. This creates a higher level of quality care for patients and a better patient treatment plan and experience.

EHR software has come a long way since the 1970s when the Department of Veteran Affairs started using EHR the Decentralized Hospital Computer Program (DHCP). If you were a resident physician and/or medical student in the United States, it's quite possible you have used the VA's Computerized Patient Record System (CPRS) already too. Today, EHRs allow for more than just medical records and patient care charts to be stored and accessed by various providers. You can now schedule vaccines, pull industry data to help determine patient care, send notifications to other practitioners, provide referrals to other physicians, and even e-prescribe medications, including controlled substances.

It's not enough for the practitioners to know about the necessary care for the patients, it's vital that the patient understands their treatments as well. Making sure patients get the correct information about their medical needs is so important that our EHR software is also capable of distributing patient education resources directly to the patient's email inbox and/or mobile phone. This ensures they don't "go down a rabbit hole" or obtain inaccurate information when searching the internet for medical information.

At TriMed, we serve medical practices to ensure the highest level of care and service is provided to their patients...this starts with a well-organized EHR system. If you're interested in learning more about our EHR or not sure whether your practice needs an EMR or EHR system, contact us today!

Most of you are well aware of the 2021 E/M coding changes based on medical decision making (MDM) or solely on total time. Our question for you is whether or not your practice has the tools available to support these changes. At TriMed, our team of developers has been working hard to develop time tracking tools that will give providers a summary of total time at the end of a visit to help them determine whether to code based on time or MDM.

Time requirements have changed and now every minute falls into a category. This is measured by the entire time a provider spends on a patient during any given date of service. This is where TriMed’s tools are extremely helpful. From the moment a provider opens the patient’s chart and begins prepping for the visit (e.g., reading history, reviewing records, etc.) the clock starts. If the provider goes into another room or opens an additional chart the clock will pause. If the chart remains open but no clicks occur after a few minutes the system will ask the provider, “Are you still there?” and then pause the timer if there is no response. Therefore the time calculated is accurate and can be trusted to assist the provider in making coding decisions.

A provider gains the ability to code how they want by providing total time spent with a patient at the end of the visit before signing off on the note, allowing them to manually choose whether or to code a patient based on total time or MDM.

At TriMed our goal is to partner with independent physician practices and provide tools that allow providers to care more efficiently and effectively. The time tracker is another great tool for physicians to have at their disposal. Not only does it assist in saving time when coding and documenting care, it also supports independent practices being reimbursed for all that they are justified to be reimbursed for. And we know that a good bottom line makes everyone in the practice happy!

Patient care is demanding and stressful. Those who serve the sick and suffering must consistently focus on self-care in order to avoid burnout. Burnout is a real and all too common reality for medical providers. With TriMed’s ease-of-use tools, we seek to help carry the load of your providers.

Document, Document, Document!

Documentation is ingrained into the mind of every provider. If it is not documented, it didn’t happen. If you face a lawsuit, does your documentation justify your care and course of action? This reality for medical providers leads to inordinate amounts of time spent on documenting care.

TriMed’s Documentation Tools

This is where our tools are extremely beneficial. Note templates are designed to capture all needed information for acute/sick visits, various wellness visits, behavioral health visits, etc. Safeguards are put in place to make sure a provider cannot sign off on a note until all absolutely vital information is entered on the note. Common treatment plans and recommendations for various conditions are saved and can be copied and pasted into visit summaries which can be specifically edited as needed.

Less Time Documenting, More Time Caring

All these tools help providers move quickly and efficiently through documentation so that they have more time to spend with patients and families, plus more time to care for themselves and their own families and friends. This is so vital for the long term success and sustainability of serving within a medical practice. As we often say at TriMed, our aim is to serve those who serve the sick and suffering. Easy and effective tools for documenting care is a primary way we do this for independent practitioners across the country.

For primary practices, referrals to specialists are a significant part of the care process. Oftentimes the difficult reality is that the means of obtaining and securing referrals for patients can be time consuming and cumbersome. If multiple team members work on a single referral it is easy to miscommunicate details and keep track of tasks completed by different users.

Referral Tracker

At TriMed we have developed a tool we call Referral Tracker. The goal of this tool is to take this significant and detailed process and make it as simple as possible while ensuring that nothing is lost along the way. Clinical team members that coordinate on referrals can add this as a widget on their EHR homepage. Inside the module it is possible to see all patients that are part of the practice that need a referral to a provider of a certain specialty. These referrals can be viewed by specialty to allow for a clear and organized workflow. Users also have the ability to see where patients are in the process (e.g., a new referral that needs to be started, a referral in process where an appointment needs to be secured, or a referral that has an appointment and is now waiting for consult notes to come back into the system.) In addition, there is a tab that presents all essential information related to the referral (e.g., referring provider, diagnosis, specialty needed, notes about specific practice to refer to, etc.). From this tab there is an easy way to create a referral script that can be sent over to the speciality clinic. The final tab labeled “notes” allows every team member working on a referral to enter specific notes related to said referral. This is extremely helpful in determining next steps and guaranteeing that details are not lost in the process.

Massive Endeavor Made Simple

As previously stated, the process of coordinating referrals in a primary care office is a massive endeavor. At TriMed, we provide a tool for our partners to make this massive endeavor less overwhelming. Patients and families that our users serve benefit from an efficient and thorough referral process. This is just another example of our commitment to serve those who serve the sick and suffering.

A pediatric practice has a host of vendors. There are vendors for physical supplies (medical, office, cleaning, etc). There are vendors for facility needs. There are vendors for payroll and HR. Then there are various software vendors including the EHR provider, portal software provider, faxing vendor, text messaging vendor, appointment reminders vendor, email vendor, digital check in vendor, credit card processing vendor, quality reporting vendor, statements vendor, secure mail vendor — just to name a few. With each individual vendor comes a contract, monthly invoice, support number, setup and endless headaches with vendors pointing fingers at each other as to who actually bears responsibility for any given problem.

With all the other changes and stresses of running a pediatric practice, Office Managers and Administrators don’t need anymore complications. TriMed’s solution bears the name of TriMed Complete as it aims to be a complete solution for a pediatric practice. When a pediatric practice uses TriMed Complete they do not need a vendor for portal, faxing, text messaging, appointment reminders, emails, digital check in, credit card processing, quality reporting, or statements. All of these are built into the same solution. No interfaces are needed with the EHR because everything is built in. For example, when a patient responds to an appointment reminder that they are not coming, TriMed Complete receives the response and immediately cancels the appointment. This is just one example demonstrating the power of our fully integrated solution.

We seek to understand the needs of our partners and deploy our software to help. We work to build our tools around our users. For example, when a practice goes live with our solutions we do not simply train a practice administrator and expect them to accomplish the setup. Instead, our team of specialists works to set up the system for new clients. Once the client is up and running, we work with the appropriate staff to show them how to maintain the system and make changes as desired.

At TriMed, we seek to not merely replace a software vendor. In fact, our mission is not to be a vendor at all. TriMed partners with practices not to provide products but end-to-end solutions.

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We’re now less than a month away from the annual Fall NCMGMA Conference! We can’t wait to see everyone in person this year. If you are able to attend, you can stop by our booth in the Exhibitor hall on both Wednesday and Thursday. This year’s conference is especially exciting as we celebrate 50 years of NCMGMA’s continuing mission to provide an environment where healthcare professionals can come together to learn and grow. Check out the full event schedule and additional information on NCMGMA’s official site here!

At TriMed we think of every group that we serve as a group that we partner with. We are more than a vendor, we are your technology partner. But what exactly do we mean by this? Well, I am glad you asked. In this post we hope to define and explain what we mean by Partnership.

Simply, we serve those who serve the sick and suffering. Medical providers spend an inordinate amount of time having to document the care they provide. We provide tools that assist in this process making it as seamless as possible so that providers can spend the bulk of their time doing what they love and are trained to do: care for patients and families.

We know our practices by name. Not only the names of the groups we serve but the individuals (i.e., the providers, nurses, and administrative staff) that make up these independent practices. We realize practices are composed of real people with real problems that are specific to their location, population served, specialty, and a host of other factors. We desire to know these specifics and utilize our tools to work specifically in varying circumstances and situations. As we learn more about the practices we partner with, we are able to adapt our tools to fit specific needs.

Second, Partnership means an immediate response from a competent, trusted support professional. We do not provide ticket numbers and call queues. We provide real people who can provide answers to real problems you experience in your practice. These responses are either immediate or within a very short period of time. We guarantee that you will not feel all alone left on an island to survive on your own. Our team is with you every step of the way.

Lastly, Partnership means ongoing dialogue and collaboration. After thorough training and implementation of our tools we remain heavily involved in the workflow of your practice. We desire to constantly improve our tools and gain feedback from practitioners utilizing our tools.

Finally, your success is our success. We are not successful as a medical software development and support company if the practices we partner with are not successful.

As a medical software group, we are extremely proud of how our telemedicine tools have served many practices and patients during the COVID pandemic. A number of practices that do not utilize our full suite of tools have signed on just to access the telemedicine tools and it has been of great benefit to them.

Telemedicine does not work for every type of visit. A pediatric wellness appointment almost always necessitates an in office visit. Although this is true for certain visit types, there are a number of other visit types for which telemedicine provides the necessary functionality. For patients with asthma or ADHD for example, a virtual telemed visit allows a provider to check in, see if there are any needs or issues and then send a refill to the pharmacy, all without the patient having to come physically into the office.

Another great feature is the integration with our EHR, which allows a provider to conduct a telemedicine visit from directly within a patient’s chart.

The setup on the practice side of things is really simple. Once a patient books a telemedicine visit, they receive a secure link that allows them to connect with the nurse and provider on a smartphone, tablet or computer.

Virtual visits continue to be an integral part of the healthcare industry. With TriMed’s Telemedicine software, both patients and providers can feel safe and at ease while still getting the healthcare they need.

We desire to be connected to friends and family as much as possible. That meaningful connection happens through communication. At TriMed, we believe that same communication is important for both patients and providers. The ability to reach and easily interact with staff, nurses and doctors is a big factor in determining which healthcare provider patients choose. We understand these relational dynamics and continue to be on the cutting edge of developing tools that allow for easy and frequent communication between patients and their medical home. Simply, we are ahead of the curve when it comes to patient engagement.

Text when you arrive. Text “Y” or “N” to confirm your appointment. SMS is being used in virtually every industry these days and healthcare is no exception. At TriMed, our tools allow practices to send outbound and receive inbound messages seamlessly and securely from directly within the EHR.

The patient portal is another quick and easy way for patients to securely schedule appointments, send a message to a nurse and provider, pay a balance, view records, or upload a document or picture for review.

Another great feature is integrating your website with our EHR and patient portal. In essence, the patient portal is the gateway that provides a simple and effective channel for patients and families to access everything needed within their medical home. At the core of the portal is the goal of patient care and a sense of belonging and connection.

Software Advice, a company that helps businesses navigate the software buying journey, featured TriMed Complete in its Midyear report for the Top Medical Software 2021.

This report includes all the top-rated products that are consistently featured in Software Advice’s FrontRunner reports for Medical and related categories released over the first half of 2021. (Learn more about FrontRunners)

TriMed Complete stood among the top-rated products with an overall rating of 4.9 (out of 5). We appeared a total of 4 times within the following categories: EMR, patient scheduling, telemedicine, medical billing.

Check out our scores below: