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According to the World Health Organization, patient empowerment is defined as a process through which people gain greater control over decisions and actions affecting their health. What does this mean exactly? While medical providers obviously focus on having their patient’s best interest at heart, there’s no better advocate for yourself and your family than - you guessed it - yourself! Being able to have a say in the healthcare decisions for you and your family has been made easier with better communication with your healthcare providers, a more vital understanding of care, and easy access to patient portals, schedules, and health records.
With TriMed Complete, patient engagement tools are built into the all-in-one software suite. Allowing patients to book appointments when convenient for them, access health records, complete health forms, and pay their bills online are just a handful of ways that TriMed allows patients to be empowered. Check below for other available features that put your patients in control.
Patients want to be respected, cared for and most importantly, heard. With the proper technology in place, your providers can focus on patient care without worrying about information blocking. The right EHR will allow transparency of patient care plans thus empowering patients each step of the way.
As we all know, first impressions are crucial. When a current or potential patient steps foot in your practice, they are already forming opinions. Is the front desk staff personable, confident, and helpful? Is the waiting room comfortable and clean? You want to ensure that your practice is professionally presented, putting your patient's needs and wants first while also creating a space where they feel at ease and welcomed. Away from the brick-and-mortar, you'll also want to maintain an excellent online presence and build a sense of community surrounding your practice. Overall, providing outstanding patient care and experience is crucial in running, operating, and owning a successful healthcare practice. There are numerous ways to make your medical practice more welcoming to patients; here are a few methods that are easy to implement.
1. Office appearance and ambiance - Going to the doctor can be nerve-wracking for many patients, and ensuring they are as comfortable as possible will help them make the most of their appointment and help set the tone for their visit. Providing comfortable seating, easy navigation from the front door to the front desk (restrooms, exam rooms, etc.), and incorporating soft lighting all assist in creating a pleasant environment. In addition, take into account the sounds your patients hear while waiting for their appointment or treatment. Play music that appeals to the masses and softens echoes with noise-absorbing furniture, non-slip rugs/carpet, and wall art. Be sure to accommodate your target patients and visitors; for example, a pediatric practice with glass tables and heavy floor lamps simply doesn't make sense. Take a seat in your waiting room, observe your front desk staff, and think outside the box when putting your best foot forward and creating a comfortable, safe space within your practice. If you don't feel welcome in your practice, how can you expect your patients to feel welcome too?
2. Embrace technology - Does your practice allow online scheduling and reminder texts/emails? Both are hugely advantageous regarding patient retention, communication, and engagement. Allowing online scheduling helps free up your administrative staff by not having to play games of phone tag, dealing with rescheduled appointments, and handling patient cancellations. Another benefit: You'll allow new patients to book around the clock. In a world of instant gratification, many prospective patients don't want to wait and may choose another provider who offers online scheduling if they have to hold off on booking. Your practice management and patient engagement software suite should be equipped for online scheduling, email and/or SMS message communication, and the ability to check in or reschedule appointments.
3. Digital presence and personality - Social media and online presence are an absolute must in today's digital climate. Allowing potential patients to find and communicate with you online easily is a great way to encourage and increase patient engagement, build a positive reputation, and focus on retention. Make sure that you share a variety of content full of relevant information, quality photos, patient testimonials, and encouraging reviews. Don't be afraid to showcase your outstanding personalities! Connecting with people on a personal level and building relationships within your community will prove to be incredibly beneficial.
4. Offer telemedicine services - Telemedicine is an easy and secure way for providers to visit their patients without patients ever leaving the comfort of their homes. Telemedicine offers a virtual appointment with your patients through a private video conference on their smartphone, tablet, or PC. Many healthcare technology programs, like TriMed Complete Software Suite, include HIPAA-compliant telemedicine platforms to diagnose, discuss treatment plans, and prescribe necessary medications. By offering telemedicine services, practices that cater to the younger generation can enhance their healthcare experience.
5. Showcase and support your staff - Don't be afraid to bring a little life into your practice and shine a spotlight on those who are, quite literally, the faces of your practice. These are the people on the front lines, coming in contact with your patients daily. Customer service and patient interaction are tremendous in your practice's success. Nothing spreads faster than a negative experience via word of mouth, especially for those who work at or own practices in small towns. Even the best employees may hit roadblocks without proper support. Encourage training and career growth and help boost team morale with incentives, ongoing education opportunities, and the potential for advancement.
Sometimes looking at all the little things that make up the big picture is crucial for the success of your healthcare practice. Think outside the box, focus on simplifying procedures for your staff and your patients, and remember that first impressions form lasting opinions.
Telemedicine has quickly become the norm, and it's no secret why. Thanks to advances in wireless technology along with the genesis of COVID-19, the door was opened for any business that was already on the precipice of exploding. More people opt to utilize telehealth services daily over traditional, in-person office visits. That can be attributed to convenience, cost-effectiveness, and people being more willing to embrace technology. Is telehealth here to stay permanently, or will it slowly fizzle out as society acclimates back to life before the pandemic?
It's known from historical events that technology rapidly improves over time, and healthcare technology is no exception. After two years of people abiding by stay-at-home government orders, their reality and day-to-day lives became digitized. Whether working from home, purchasing more products on Amazon, or ordering food online. With the convenience of telemedicine, if you need a doctor's checkup, you can meet via secure video conference on your smartphone or computer anytime. Technology is changing healthcare from all directions, from appointment bookings to the appointment itself. EHR programs like TriMed EHR offer a private and secure telehealth platform, which is easy to use and allows for seamless scheduling. Therefore, it saves you on travel time and expenses while maximizing convenience.
While on the subject of technological advancements, you no longer need to use a computer with a clunky, rudimentary camera setup to be able to video chat. Smartphones, iPads, tablets, & laptops are easily attainable and affordable depending on the product model. In addition, almost all of those listed smart devices have video chatting capabilities at the touch of your fingertips.
Regulatory barriers involving healthcare that would have taken years to change were seemingly resolved in days. Video conferences with a physician weren't always HIPAA compliant, causing physicians to usually only participate in telehealth services with known patients (patients who had several visits already) as opposed to new patient appointments. If those rules stayed in place during the pandemic, it would cause various unnecessary issues regarding COVID-19 testing and treatment.
Thankfully, many barriers preventing people from remotely consulting their doctors were loosened and/or lifted — and those changes seem to be permanent.
Before the pandemic, physicians were paid less for telehealth visits than in-office visits. Insurance reimbursement was only available for a limited number of patients, resulting in some physicians not getting paid. Therefore, there wasn't much of an incentive for doctors to fully adopt and implement telemedicine services. However, with the onset of COVID-19 and social distancing measures, in-office visits were left in the rearview, and the rest was history.
Patient portals are revolutionizing how patients interact with their providers and are quickly becoming the new standard in patient care. If your medical practice is not already using one that compliments your EHR, now is the time to get on board and see how it can help improve your patient care and communication! With easy-to-use, cloud-based patient portals, patients can access their medical records, lab results, and appointment information from anywhere with an internet connection without individual apps or specialty software. This makes it easier for patients to stay on top of their healthcare journey and helps improve the relationship between patients and providers.
One of the best features of patient portals is that they give patients more control over their health care and transparency of their personal medical information. With a patient portal, they can view their medical records, request prescription refills, and even message providers – all from the comfort of their mobile device or computer. This increased access to information and communication with providers allows a stronger relationship between the patient and the provider, thus improving the trust and respect between both parties.
A strong relationship between patients and providers is vital to quality patient care. Patient portals and telemedicine are just two ways TriMed Complete EHR works to improve patient care and the relationship between patients and providers. The software suite for TriMed Complete EHR contains every tool necessary for proper patient care, patient communication, and practice management, including telehealth and telemedicine options. The patient portal is one of the essential tools in this suite, as it helps improve patient care and communication while making things more convenient for patients and providers.
Improve the patient care in your medical practice and strengthen your relationship with your patients with an EHR that has an easy-to-use patient portal as well as patient engagement capabilities such as telehealth, prescription requests, and online appointment booking. TriMed Complete EHR has all these features with a cloud-based platform, allowing patients to access their healthcare information from anywhere without downloading a proprietary application or needing to monitor updates within the app. With TriMed’s easy-to-use portal, patients can take control of their healthcare and get the information and support they need to live healthier lives.
Contact TriMed today to learn how TriMed Complete EHR is improving healthcare for patients, providers, and medical practices.
Are you ready for the fall? Or should we say back-to-school season? Summer is ending, and stressed-out parents with their children will flock to your office for school vaccinations, sports physicals, and September checkups. The rapid change in weather between warm days and freezing nights isn't helping when trying to avoid the sniffles, either. Luckily for you, there are ways you can better prepare for the fall rush of patients. The critical question is, what are your practice's goals for the coming fall? Are your budget, revenue, and financial goals solidified? Get ahead of the curve and stay ahead with these helpful tips so you can focus on what matters most: taking care of your patients!
Prepare for Back-to-School Appointments
Preparing for the new school year is more than just new clothes, shoes, and backpacks. Students need something else: back-to-school physical exams! And with a fresh batch of students flooding your pediatric practice days before the first day of school, you'll need a fully staffed office to take on the rush. A reliable staff with good synergy can work seamlessly through the day-to-day while supporting the doctors as needed. Therefore, a team with an excellent pediatric EHR software suite is unstoppable. And what is considered an excellent EHR? Let's find out.
Make Sure Your EHR is Organized and Updated
Of course, having an excellent staff for your pediatric practice is necessary, but many forget that reliable electronic health records (EHR) software is just as important. Your EHR platform of choice needs to be updated at all times, automatically. Utilizing an EHR system like TriMed Complete EHR takes the work out of manually updating with automatic updates. TriMed's EHR is automatically updated across all browsers and platforms regularly. Other helpful features like interactive notating and vaccination status tracking will propel any medical practice above the rest.
Back to School Season Means an Influx of Sick Patient Appointments
During the fall and winter, there is an inevitable surge of patients with colds, flu, and other respiratory illnesses. Proper preparation by stocking up on over-the-counter medications, scheduling additional staff if needed, and ensuring your EHR can handle a higher patient volume are all important factors to consider. You'll also want to confirm your EHR is equipped with a patient portal and telemedicine capabilities. The patient portal should allow patients to easily book their appointments, view test results, and message the doctor - all from the comfort of their own homes.
Have a Set Financial Goal for the Fall Season
The fall season is generally a busy one for most pediatric practices. With that being said, it's essential to have a financial goal in mind. This could be anything from increasing your patient base by X or hitting a particular revenue mark. Once you set a goal, start planning how you will achieve it. To attract new patients, utilize marketing strategies, such as direct mailers or social media ads. And don't underestimate the power of sponsorships and community involvement.
Don't Forget to Decorate Your Waiting Room
Decorating your medical office may seem daunting, and it's not always everyone's forte. However, it's the patient's first impression when they enter your pediatric practice, and whether we like it or not, first impressions matter! Creating a welcoming atmosphere can ease the mind of scared children or skeptical parents. But don't worry, decorating for the fall isn't as bad as it seems. Be sure to utilize wall art, throw in some pumpkins and flowers, and generally keep the color theme to soft oranges, reds, and browns. The ambiance is everything, and you don't have to go overboard! Your patients will enjoy whatever you decide because they are there for an appointment, not for the decorations on the wall.
Following these steps will prepare your pediatric practice for the fall season. If you're still on the market for a reliable EHR, then TriMed has you covered. TriMed's all-inclusive EHR software suite is browser-based, allowing you to access your patient's records on virtually any device! Contact us today to request a demo.
Migrating to a new EHR can be a daunting task. There are so many things to consider, and if you're not careful, it can be easy to get overwhelmed. In this blog post, we will discuss five tips for stress-free EHR migration. By following these tips, you can make the transition process as smooth as possible!
The first step when migrating to a new EHR is to ensure that you understand your current system. What works well? What doesn't work well? What are your specific needs and goals with your new EHR? Once you have a good grasp of your current system, you can start to look at new EHR options that will better meet your needs. Selecting your new EHR is the most daunting step of the process, so understanding your needs is vital.
Having great support for troubleshooting after installing your new EHR is one thing, but the implementation period is essential for minimizing the support necessary. Discuss the training, migration, and implementation services your new EHR company supplies. You may want to consider a different EHR software if they do not offer or include data migration assistance and training for the entire team. Training should be provided for the whole team; this includes clinicians, nurses, providers, front desk staff, and anyone who will or might use your new EHR now or in the future.
Another important tip is to start small. Don't try to do too much too soon. When first using your new EHR, it's best to focus on a few key features and functionality. Once you're comfortable with those, you can start to add on more. The majority of EHRs on the market are extremely complex as a whole, but by biting off smaller chunks users can and will learn the system in and out.
One of the most common mistakes medical practices make during EHR migration is not budgeting enough time for training. Training is essential for a successful transition. Ensure you allocate adequate time and resources for training, so everyone knows how to use the new system effectively.
Finally, don't forget to plan for post-migration support. Even after your new EHR is up and running, there will likely be some bumps, and having a plan for post-migration support can ensure that any problems are quickly resolved.
By following these tips, you can make your EHR migration as smooth and stress-free as possible! Are you worried about the task of migrating to a new EHR? Our team of EHR migration and implementation experts is available to answer any questions you may have.
If you are in the market for a new Electronic Health Record (EHR) platform, it is crucial to understand the costs involved. Many EHR platform providers have hidden fees that can add up quickly, resulting in a much higher price tag than you may have anticipated or were previously quoted. What are the four most common hidden costs with EHR platforms? How can you avoid them? The answer is simple: invest in a genuinely all-inclusive EHR software suite.
The most common hidden cost with EHR platforms is fees for add-ons or extras. Many EHR providers will try to upsell you on features that are not included in the base price of their platform. These add-ons include patient engagement, e-prescribe, practice management, online bill pay, and specific features within the EHR platform. This can lead to an expensive service and perhaps your practice's most significant expense if you need multiple add-ons or extras. It is important to note that not all EHR platforms have hidden costs. TriMed Tech's software suite, TriMed Complete, comes with all of the aforementioned features as part of the single base price.
The second common hidden cost with EHR platforms is support fees. Many providers will charge a monthly or annual support fee to help you troubleshoot any issues you may have with their platform. TriMed Tech's software suite includes lifetime support, so you never have to worry about paying extra for help. But the most expensive cost of support is not even the additional charge most vendors add on. Instead, it is the staff time of managing tickets, cases, emails and requests. TriMed’s superior support team significantly reduces your staff cost by managing the issues for you.
The third common hidden cost with EHR platforms is training fees. Many providers will charge a fee to train you and your staff on how to use their platform. TriMed Tech's software suite includes onsite and virtual training for providers and staff so your practice can get up and running quickly and efficiently. When properly trained, your practice's new EHR will undoubtedly become your team's favorite business tool. Without proper training, your new EHR could become your practice's biggest burden.
The fourth and final common hidden cost with EHR platforms is fees for updates. Many providers will charge a fee every time they release an update to their platform. TriMed Tech's EHR suite is web-based, all updates are managed on the back end, in the background, and immediately applied to all users without additional fees. Without the need for proprietary equipment or apps, your EHR can always be updated with the latest features and functionality without affecting your contracted price.
As you can see, many hidden costs can be associated with EHR platforms. The best way to avoid these hidden costs is to invest in a genuinely all-inclusive EHR software suite like TriMed Tech's TriMed Complete. With TriMed Complete, you get everything you need without hidden costs or fees. Contact TriMed Tech today to learn more about how TriMed’s software suite can benefit your practice.
Whether you manage or own a medical practice, you know that billing and insurance claims can be a massive headache. It's time-consuming, complex, and relatively easy to make mistakes that can and will cost your business money. That's where a medical billing service proves valuable. A good billing service will help you get the most out of your practice by handling all of the billing and insurance claims. This leaves you free to focus on what you do best: providing quality care to your patients!
If you aren't utilizing a medical billing service, you may be losing money by leaving it on the table. Managing your billing in-house is often more expensive than you'd expect, from unpaid invoices to hunting down patients and wasting time. Having a billing service manage this task for you will free up both time and money and bring in more capital by having payments and reimbursements filed and collected on time.
There are many different medical billing services, so how do you know which one is right for you? One of the most important features the medical billing service provider you select should have is that they are up-to-date on the latest changes in insurance and billing laws and regulations for your respective state. Automation is also essential as it allows for higher billing and practice management efficiency.
There will always be questions regarding billing, insurance, and filing protocols by your staff and your patients, so your service provider must have 24/7 support to assist with troubleshooting. Hiring a medical billing service is an investment that will undoubtedly save you time and money in the long run. Don't leave money on the table - make sure your medical practice uses a billing service!
A good medical billing service can be a lifesaver for your practice. Don't leave money on the table - make sure you're using one!
Starting a new job is always an adventure. For physicians, this often means starting at a new practice or office. Making a smooth transition from training into your first practice is crucial for new medical providers. If they feel welcome and supported, they will likely stay with the practice long-term.
If you are a provider who has recently joined a new practice, or if you are the manager of a practice welcoming new providers, we have four tips to help make the transition as smooth as possible!
1. Introduce them to everyone on their first day.
One of the most important things you can do is introduce the new provider to everyone on their first day. This includes office staff, nurses, and other providers. If possible, have a short introduction meeting where everyone can say hello and introduce themselves. By introducing the new provider to everyone on their first day, you will help them feel more welcome and comfortable in their new environment.
2. Show them around the office and explain how things work.
Another essential thing to do is show the new provider around the office and explain how things work. This includes showing them where everything is, how to use your practice's choice in electronic health record (EHR) software, and what the practice’s policies are. When training a new provider on an EHR platform, make sure you ask about their past experiences with other programs and whether they have used your choice EHR before. It would help if you also spoke with your EHR provider about the options of having them train your new hires for you. By taking the time to show them around and taking time to familiarize them with your practice's technology programs, you will help them feel more comfortable and confident.
3. Give them a mentor who can help answer any questions they may have.
One way to help new providers feel welcome is to assign them a mentor who can help answer any questions they may have. This person could be someone who has been with the practice for a long time and knows how things work. They can help show the new provider around, introduce them to people, give a basic environment overview, and answer any questions they may have about the practice's daily operations, and how to troubleshoot when there are issues. Having a mentor will help the new provider feel more comfortable and confident in their new role.
4. Make sure they have everything they need to do their job effectively.
Last but not least, you want to ensure the new provider has everything they need to do their job effectively. This includes having a well-stocked workstation, access to all necessary supplies, and clean and comfortable office space. You also want to ensure they have the contact information for all the people they will need to be in touch with daily, such as office staff, nurses, and other providers. By ensuring they have everything they need to do their job effectively, you will help them feel more prepared and confident in their new role. Their success starts by having the right tools for success.
There are plenty of other ways to welcome a new provider to your practice, but we have found that these core four set a solid foundation for the providers to feel welcome, appreciated, and prepared.
As a medical professional, you know that keeping accurate patient records is essential for providing quality care. In the past, paper charts were the primary way of tracking patient information, but with the rise of electronic health records (EHRs), that is no longer the case. EHRs offer many benefits over paper charts, including improved accuracy, efficiency, and security. There are hidden costs and other burdens when using paper charts, but why is it so important for medical practices to invest in a proper EHR system?
One of the hidden costs of paper charts is the amount of time it takes to maintain them. Every time a patient is seen, their chart must be pulled and updated with new information. This can be a very time-consuming process, mainly if the practice sees a large number of patients each day. In addition, if a chart is misplaced or lost, it can be challenging (and time-consuming) to track down.
EHRs, on the other hand, are much more efficient. Information is entered into the system once and can be easily accessed by authorized personnel. This means that there is no need to pull paper charts in order to update them and patient information can be quickly retrieved if needed.
Another hidden cost of paper charts is the risk of human error. With so much information to keep track of, it is not surprising that mistakes can be made when updating paper charts. This can lead to severe consequences, such as a patient receiving the wrong medication or treatment. EHRs can help reduce human error risk by providing built-in checks and balances.
The most considerable literal hidden cost of paper charts is not only the expense of paper, ink, and the files themselves, but the need to hire a medical files administrator whose sole role is maintaining all the paper charts and files. That means another salary and employee benefit plan to budget for and another employee for your manager to supervise.
Overall, the hidden costs of paper charts can be significant. Not only are they time-consuming to maintain, but they also carry a risk of human error. EHRs offer a more efficient and accurate way of tracking patient information, which is why medical practices must invest in a proper EHR system.
However, even with the knowledge that your practice needs an EHR, the most common hesitation to transitioning from paper charts to an EHR is the financial investment and the time necessary to onboard and learn the programs associated with your new EHR software suite. This is why selecting an EHR that is not only all-inclusive with no hidden costs but includes the training and onboarding for your entire team is essential.
While paper charts may seem like the cheaper option, in the long run, they can end up costing a medical practice a lot of money. If you have been using paper charts up until now, it may be time to consider making the switch to an EHR software suite like TriMed EHR.
Electronic health records (EHR) are a necessary part of today's medical landscape. But for some doctors, EHRs can feel like a burden and headache for them, their staff, and their patients. So, is your EHR holding your practice back? Explore three ways that EHRs might be holding your medical practice back and preventing you from providing the best possible care to your patients.
One way your EHR might be holding your practice back is by bogging you down with paperwork. According to a study from the American Medical Association, physicians spend an average of two hours on EHR-related tasks for every hour they spend seeing patients. That's a lot of time spent on paperwork instead of providing direct patient care!
Another way that your EHR might be holding your practice back is by causing you to lose focus on your patients. When you're staring at a computer screen instead of making eye contact with your patients, it's easy to lose the human connection that is so important in medicine.
Finally, your EHR might be holding your practice back because of confusion and misunderstanding of how to use the platform. If you or your team don't understand how to use your EHR correctly, this can lead to wasted time figuring it out or having to backtrack and correct errors made due to misuse of the program. When selecting an EHR, it is essential to choose a company that provides adequate and superior training. They also need to have excellent support for those times you and your team might need assistance. It is not enough to have an EHR; you must understand how to use it.
If you're feeling bogged down by your EHR, you must talk to your vendor about ways to make it work better for you and your practice. There may be features you're unaware of that could make a big difference. And, if you're considering switching EHRs, be sure to do your research and choose a system that will meet the specific needs of your medical practice.
EHRs are vital to the medical landscape, but they shouldn't be holding your practice back. If you're feeling frustrated with your EHR, take some time to explore ways to make it work better for you and your patients. With the right EHR system in place, you can provide the best possible care for your patients.
As the days grow longer and the weather gets warmer, it's natural to want to take a break from work and enjoy the summer sun. School might be out and your patients are on vacation, but health care is year-round and you can't just close your practice because the teachers closed their classrooms.
There are a variety of ways you can remain productive and motivated during the summer months while still enjoying some well-earned rest and relaxation.
By following these tips, you can have a productive and enjoyable summer while still providing quality care for your patients.
If your medical practice is in the market for a new EHR system, you're likely feeling both excited and anxious about the change. It's a big decision, and there's a lot to think about! How do you make sure the transition goes as smoothly as possible? These tips and tricks will help make the switch to a new EHR easier and less daunting.
Once you've selected your new EHR platform and are ready to start the transition, you will want to have a few things in place to ensure a successful rollout, starting with your team.
By now they have given input and provided insight on what they would like in a new EHR solution, having them part of the onboarding process is key. We advise your team to know the
EHR software better than the providers do. This starts by scheduling regular training sessions with your new EHR solutions client success support division. Training sessions should include:
By scheduling training and having an open-door policy for questions and feedback, you are ensuring a successful rollout of your new EHR system.
TriMed offers customer support you've never experienced before. TriMed’s 24/7, friendly, and
experienced support staff has been trained to listen to your needs and
provide customized solutions for you. Unlike most customer support processes in which the vendor staff member reads off a pre-written script of canned solutions that
may not even apply to you, TriMed’s team invites you to share your specific issues and creates a solution customized for you to ensure your success. Whether in the
implementation phase or six months down the road, a team of professionals at TriMed will be available to you and your staff to address questions as they arise.
A good EHR system can help improve patient care, increase efficiency, and make office operations run smoother. Make sure to monitor how things are going and address
any issues that may come up along the way. With a little time and effort, you'll be reaping the rewards of your new EHR system in no time!
Telehealth and telemedicine have become more popular than ever before and are often a key component for patients seeking new providers. However, while it offers many benefits for both doctors and patients, there are some struggles that come along with this new way of providing healthcare.
One of the main struggles for providers is getting patients to actually use the telemedicine platform.
Many patients are still hesitant to try a new way of communicating
with their doctor and are often more comfortable meeting in person. As a result, doctors have to spend extra time convincing their patients to give telehealth a try.
Consider providing marketing collateral to share with your patients who are hesitant to consider telemedicine and showcase the benefits including safety, security,
and how routine telehealth appointments can save them time and money.
A struggle that is slowly diminishing is the billing and insurance issues that used to be associated with telemedicine. While many insurance companies are still catching up
to the trend of telehealth, most have seen the benefits and are now covering telemedicine services at the same rate as in-person visits. However, there are still some billing
issues to be aware of such as getting pre-authorization from the insurance company and making sure you are using the correct codes when billing for your services.
There are also technical difficulties that can arise with telemedicine. These difficulties range from issues logging on, to negative user experience, camera connectivity,
and sound complications. At the end of the day, the telehealth experience comes down to two components; the platform hosting the appointment and the provider or
practitioner leading the appointment.
Programs like TriMed Complete EHR offer a secure, user-friendly telemedicine platform within their EHR solution that allows for an easy-to-use, easy-to-integrate,
and easy-to-schedule experience for both the patient and provider.
In regards to the appointment itself, the provider needs to pay special attention to being hyperfocused on the patient. As you are not confined to a private room with
minimal distractions you need to be aware of your surroundings and the possible distractions that may arise. As a provider, you should be not only focused on the patient
care but their telemedicine experience.
For a successful telemedicine patient experience, the responsibility falls on you. The first step is to create a distraction-free environment. This means turning off
all electronics, silencing your phone, and closing any door that may cause outside noise or distractions. Next, you’ll want to make sure you have everything you need
within arm’s reach including the patient’s file, your notes, and a glass of water (this trick will save your voice and you can thank us later).
With TriMed Complete EHR,
everything you need is already in reach including space to take notes and quickly and easily search for past notes within their file.
It’s very important to be aware of your body language and ensure you are making eye contact with the patient as much as possible. Sit up straight, lean slightly forward,
and nod when appropriate. Being cognizant of your body language is essential for patients to detect sincerity.
The last major struggle of telemedicine is maintaining a work-life balance. When you're not tied to a physical location, it can be tempting to work all the time.
This can lead to burnout very quickly so it's important to set boundaries from the beginning. Let your patients know what your availability is and stick to it.
If you find yourself working more hours than you're comfortable with, take a step back and reassess why that is and how you can change it.
While there are several struggles that come with telemedicine, by being aware of them, you can put steps in place to overcome them. Utilizing a user-friendly platform
like TriMed Complete EHR can help with some of the technical difficulties while also providing a space to take notes and search past files. And finally, being aware of your
body language and setting boundaries from the beginning will help create a successful telemedicine experience for both you and your patients.
By following these steps, you can help ensure a successful telemedicine experience for both you and your patients. If you have any questions or would like to learn more about
TriMed Complete EHR, please visit our website or contact us today.
Newton, North Carolina – At Newton Family Physicians, Alan Story, M.D., is a family physician who’s been practicing in Catawba County,
North Carolina since 1999. He treats a variety of adult and pediatric patients, and is fully Board Certified by the American Board of Family Physicians,
and is also a full member in good standing with the American Academy of Family Physicians. With four other full-time physicians and three nurse practitioners in the practice,
Newton Family Physicians has been taking advantage of TriMed Technologies’ fully-functional Electronic Health Records (EHR) and Practice Management solution.
Dr. Story says that Newton Family Physicians has been working with TriMed for many years, initially for Practice Management software.
“When the EHR solution became available from TriMed, we loved what we saw. We already had a good relationship with TriMed;
we knew how good they were, so we added the EHR solution along with the associated support,” says Dr. Story.
TriMed’s EHR is ONC-certified for Meaningful Use and streamlines the management of the clinical side of practices like Newton Family Physicians.
The “note-centric” system seamlessly incorporates labs, orders, e-prescriptions, patient history, and billing into one platform.
This minimizes ‘clicks’ and allows the practice to see more patients than they would with a more cumbersome EHR.
On a day-to-day basis, Dr. Story notes that the EHR Health Watcher helps him and the other physicians keep track of what services patients have already had done, as well as what they’re due for.
“We are better able to track our patients’ conditions. More importantly, it’s great to know that the EHR is also helping us manage drug interactions—not just drug-to-drug interactions,
but also drug-to-disease interactions. We’re tracking data automatically, rather than flipping through multiple lab reports,” he says.
“That level of information adds a layer of safety to our practice that also helps us take better care of our patients,” Dr. Story continues.
“Relying on TriMed also reduces the amount of data we have to manually report to insurance companies to maintain our quality provider status.
And the data management has allowed us to gain the Patient-Centered Medical Home accreditation from the National Committee for Quality Assurance (NCQA).”
Since implementing the TriMed practice management solution, Dr. Story says the practice has seen a dramatic improvement to both operational process and to revenue management.
Newton Family Physicians can easily verify patient eligibility and estimate patient responsibility up front, then manage and follow up on payer and patient payments.
“With this solution, we’ve eliminated the need to pull paper charts and process claims manually. That means the entire process is simpler, less time-consuming, and more accurate.
We’ve reduced the amount of work that typically needs to be done,” says Dr. Story.
He continues: “It’s easy to keep up to date now with payments, claims, and insurance company reporting; it’s much more cost-effective.”
According to Dr. Story, having TriMed manage the practice’s technologies with a service agreement means that the physicians never worry about the solutions that help them more effectively treat patients.
“It’s hard to even open the office without complete access to our data. We rely on TriMed to train us in how to use the EHR/PM, and also to keep all of our hardware and software running smoothly,” says Dr. Story.
He goes on to say that TriMed keeps “our software updated, stable, and maintained. Our critical server is up-to-date and always accessible, and TriMed backs up our data securely
and in multiple ways. If there were ever a physical problem with our building, we know that TriMed would have us covered. We would still have access to our data and all of our EHR/PM connections,” says Dr. Story.
Charlotte, North Carolina – Mecklenburg Neurological Associates is the preeminent regional resource for patients with diseases of the nervous system.
A faculty of eight academically trained and sub specialized neurologists looks after more than 35,000 patients.
Mecklenburg Neurological Associates handles cases such as epilepsy, aging of the nervous system (Alzheimer’s Disease, Parkinson’s Disease), neuromuscular disorders, and many others.
For more than a decade, Mecklenburg Neurological Associates has partnered with TriMed Technologies for Practice Management and Electronic Health Record (EHR) solutions and support.
When CFO Administrator Melinda Stevens joined Mecklenburg Neurological Associates, she began reviewing options for a new EHR solution,
a new Practice Management system, as well as the associated service agreement. Ultimately, Stevens and her team landed on TriMed’s solutions.
“We did an exhaustive search of all available technologies, and we kept feeling as though there was something missing from each of them.
That is, we felt that way until TriMed gave us a demo of the EHR. It just clicked for us, and we knew it would also help us prepare for Meaningful Use,” says Stevens.
TriMed’s EHR is ONC-certified for Meaningful Use and streamlines the management of the clinical side of practices like Mecklenburg Neurological Associates.
The “note-driven” system seamlessly incorporates labs, orders, e-prescriptions, patient history, and billing into one platform.
Today, Stevens notes that when physicians work with other EHR solutions when they’re in hospitals, “They miss being here and working with TriMed EHR.”
TriMed’s practice management solution is integrated with ZirMed’s Revenue Cycle Management. This integration helps reduce billing and payment errors
for Mecklenburg Neurological Associates because there is no need for office staff to work in a separate, third-party solution to manage claims, statements, collections, and remittances.
Thus, the integration between PM and ZirMed helps increase office productivity; reduce leakage, writeoffs, rejected claims, and slow payments; and improve cash flow issues and excessive A/R days.
“We’re very pleased with how TriMed EHR/PM works for our practice,” says Stevens.
She continues: “As far as practice management goes, I’m very hands on. I can get in and run any report I need, or see where any patient is within our practice.
There really isn’t any part of the system I don’t touch, and the day-to-day aspect is very important. Billing, collections, confirmations, eligibility from ZirMed—it’s all there for us.
It’s really the most solid system I have ever seen.”
Mecklenburg Neurological Associates has come to rely on TriMed to provide system support. “Although it’s rare for TriMed EHR/PM to go down,
the support from TriMed is really phenomenal, and I don’t use that term lightly. When you have a question, you can’t afford to wait a day or two for support.
And with TriMed, we are always up and running,” Stevens notes.
In fact, thinking back to her initial implementation of TriMed EHR/PM, Stevens notes that Mecklenburg Neurological Associates wanted both the new EHR and the practice management solutions to
“go live on the same day. I knew we were asking for the sun, moon, and stars, but TriMed was able to deliver. We never had a problem with the conversion of data;
we never skipped a beat with servers or support. We didn’t even drop a payment. It was a beautiful thing,” she says.
Although it’s rare for TriMed EHR/PM to go down, the support from TriMed is really phenomenal, and I don’t use that term lightly.
From that time, TriMed provided training to Mecklenburg Neurological Associates staff, so that they were well-prepared to use TriMed EHR/PM fully.
“TriMed provided us with a great team who came in and trained our people very effectively. We’re now in a good position to train new associates when they join our practice;
we can help them get up and running within TriMed EHR/PM, and then TriMed will support us whenever there’s a disconnect,” Stevens comments.
Because of the effective training they’ve received, Stevens says she is able to work closely with the TriMed team to continually increase system utilization and maximize Mecklenburg Neurological Associates’ investment in the technologies. “If there’s something we’re not using, or not fully taking advantage of, TriMed helps us identify ways we can better utilize the system.
We’re just now starting email and text appointment reminders, which is exciting,” she says.
September 2012 I retired after 35 years in the business of medicine as the CEO of Capital Region Orthopaedics, where I was for almost twelve years.
For eight of those twelve years we used TriMed Technologies as our practice management system provider, which I can highly recommend.
Capital Region Orthopaedics had used IDX for over fifteen years prior to moving to TriMed Technologies. IDX is no longer in business,
but at that time they were and if we were going to stay with them it would have required a major upgrade of software and hardware,
which had a large enough price tag that we began looking elsewhere. We looked at several other companies and the one that interested us the most was TriMed Technologies.
Our concern with them at that time was that they were a small technology company and the main question was whether it was safe to do business with them.
The installation and implementation was the smoothest I had ever experienced.
Anyone who has made the decision to transition from one PM to another, you know the devil is in the details. You first look carefully at the software itself,
i.e., will it fit your operational needs? Then you seriously consider how they are going to get you from where you are to a successful use of their product,
the installation and implementation process. The one thing that stood out with them for us was that they kept clients for a long time, and many of them were large practices, like ours.
The installation and implementation was the smoothest I had ever experienced. They had a complete plan in place and followed it to the letter.
We could not have asked for a better support throughout the process and going forward for the next seven years.
There was a spreadsheet that I drafted showing our cash receipts by month for the two years prior to going on TriMed and for two after making the move.
Having said all this, we did go away from TriMed for exactly one year, to the day. We felt the need to go to a larger company for an EMR and PM who stated they had more installations.
The entire experience with the new company was horrible, and they were/are a major player in the nation selling PM and EMR together.
Although I can’t tell you which company we went away from because of legal documents signed, I can tell you that we began to plan to move back to TriMed after ten months with the new one.
TriMed handled the transition going and coming incredibly easy. Our cash flow once again was smooth, they had more tools that were easier to use,
and there were fewer keystrokes to do the exact same operational functions. What were the results and what was the effect to our business because we selected TriMed? Well,
with the new software tools that they had added between us going away and coming back we didn’t have to add staffing even though our practice had grown.
At the end of the day, TriMed Technologies sets out to solve the business problems of time, money or risk.
We felt that if we could mitigate one or more of those three business issues then we could be more successful, and TriMed helped us do just that.
I would like to talk with anyone who might have an interest as to how this relationship grew over time.
If you're like most medical practices, you are probably looking for ways to improve communication with your patients. A patient portal can be a great way to do that. Take a look at these 6 patient portal must-haves for your medical practice. These are features that will help you provide better care for your patients and improve communication between you and them!
A simple, easy-to-use interface: The last thing you want is for your patients to get frustrated trying to use your portal. A simple, easy-to-use interface will make it more likely that your patients will use the portal and find it helpful.
The ability to schedule appointments: Patients should be able to use the portal to schedule appointments with their medical practice. Furthermore, patients do not wish to simply request an appointment and then be contacted. Patients want the ability to book the appointment at their convenience. This will make it more likely that they'll keep their appointments and see you on a regular basis. Gone are the days of patient reminder cards, electronic booking and reminders are the new norm, and having a patient portal that seamlessly books appointments without going back and forth can increase your patient satisfaction.
The ability to view test results: Patients should be able to log into the portal and view their test results. This way, they can be aware of any changes in their health and be sure to follow up with you if necessary, through a secure messaging portal within their account. Another important factor to this feature is the integration with your EHR. TriMed Complete allows for test results to be sent to patients and be stored within your EHR so that both your patient and practitioner can see the results with options for the practitioners to leave notes for the patient to interpret their test results with ease.
The ability to message your medical practice: Patients should be able to send messages to your medical practice through the portal. This way, they can ask questions or get clarification on anything they're unsure about. This is especially important regarding test and lab results.
A secure but flexible login: You'll want to make sure that your patient portal is secure and it is with TriMed. This means that only authorized users will be able to access the portal. But you also need flexible parameters. For example, you’ll want a single login for a parent to manage multiple children under the same login. But you’ll want a college student to be able to view their portal information in a separate login. You’ll want ways for multiple adult children to monitor their senior adult parent’s information. Or you may need ways for legal guardians to give agencies read-only access for a temporary time. TriMed’s patient portal offers all of these options.
A secure login: You'll want to make sure that your patient portal is secure. This means that only authorized users will be able to access it. TriMed has one of the most secure EHR platforms on the market with data encryption, HIPAA compliancy, and stores data using AES-256, which is generally considered the highest-level commercial standard for cryptographic encryption. TriMed’s platforms also meet the criteria for ONC measures 170.315 (d)(12) and 170.315 (d)(13) which allows practices to enable additional safeguards such as Multi-Factor Authentication and storing credentials in an encrypted manner within the database.
Regular updates: You should keep your patient portal up to date with the latest information from your medical practice. This way, your patients will always have the most accurate information available to them. Since there is no special hardware or application necessary to use TriMed Complete, updates are made on TriMed’s end, allowing for the most updated security features without having to upgrade applications or hardware. If you're looking for ways to improve communication with your patients, a patient portal is a great way to do that. These six patient portal must-haves will help you provide better care for your patients and improve communication between you and them!
If you're like most people, you probably hate getting reminder cards in the mail for doctor's appointments as well as losing them after an appointment when the front desk receptionist hands them to you to remind you of future appointments. It seems like every other day there's a new card in the mailbox reminding you to make an appointment for a cholesterol screening or to get your flu shot or the center console in your car gets full of appointment cards you received when you booked your follow-ups. Patient reminder cards are outdated, they waste paper and most of the time simply get thrown away. Electronic appointment reminders through patient portals, SMS text messages, and email are more effective at getting patients to their appointments on time.
There are several benefits of electronic appointment reminders including the fact that they help improve patient satisfaction. One study found that patients who received SMS appointment reminders were more likely to attend their appointments on time and they also had a higher satisfaction rate. Another study looked at the impact of email appointment reminders and found that patients who received them were more likely to attend their appointments and they also had a higher satisfaction rate.
The bottom line is that electronic appointment reminders are more effective than patient reminder cards and they should be used instead. Our patient portal and EHR work together to remind your patients of appointments that need to be booked as well as reminding them of upcoming appointments. When patients are notified of their appointments, they are more likely to get there on time and they also have a higher satisfaction rate. Most importantly it reduces wasted time because of no-shows and last-minute cancellations.
Some additional benefits of electronic appointment reminder cards include:
- Reducing the amount of time staff spend making reminder calls.
- Allowing patients to book, cancel, or reschedule their appointments online with zero staff intervention.
- Sending automatic reminders to patients before their appointment
The team at TriMed do all they can to make your practice run more efficiently, starting with your patients. If you struggle with patients missing their appointments or poor patient satisfaction, it might be due to your patient portal and appointment reminder system. Schedule a free demo and learn how TriMed Complete can solve those problems and many more.
As a medical professional, you know that increasing your practice’s efficiency is key to success. You need to be able to provide the best possible care for your patients while also managing your budget and keeping up with administrative tasks. At TriMed, we know that having a streamlined and efficient EHR platform and an easy-to-use patient portal will help you manage your practice's workload, and staff morale, and improve patient care. Here are 5 easy ways you can increase your medical practice's efficiency.
An EHR system that your staff understands and is easy to understand. Having an EHR system that is easy to use and navigate will save you time in training new staff and ensure that everyone is on the same page. TriMed Complete is designed with the user in mind. Preventing noise greatly increases the ease of use of software. TriMed Complete offers the ability to limit unwanted screens, tabs, and even icons. The system can be tailored to only show the areas needed for each user, greatly decreasing the uptime necessary for training new staff. We even provide training to ensure your staff understands the platform without stress or struggle.
Patient portals are a must. As we've mentioned in the past just how important a user-friendly patient portal is to the success of your practice, it is also necessary to have one. Patient portals that your patients use will save you time on the phone answering questions and managing appointments. Gone are the days of paper forms and patient appointment reminder cards. Our patient portal is designed to be user-friendly so your patients can easily access their health information, schedule appointments, and receive reminders to prevent no-shows.
Welcoming employee feedback is essential to increasing your practice's efficiency. Your patient-facing employees see firsthand the needs of the practice and can provide a perspective you don't see from your desk in the back of the office. Their feedback should be taken seriously and if appropriate, applied to your practice's daily management. At TriMed, we also take customer feedback seriously. We use it to design products that make your staff's jobs easier and help increase productivity.
To maintain a high level of efficiency, you need to be able to track your progress. From reporting new patient inquiries, online reviews, referrals, missed appointments, outstanding balances, and patient messaging, you can learn a lot about how efficient your practice is running. Only with that information can you make changes to better your practice's performance. With TriMed, you have all the tools you need to track your practice's progress and make changes for the better.
The final way you can increase your medical practice's efficiency is to care about and assist your team in reducing stress, maintaining a healthy work-life balance, and running a calm but structured office. When your staff's mental health is in a good place, they are more likely to reflect that positivity in their daily patient care. Staff that is burnt out and in a poor headspace can often reflect this mentality on their daily practices, including time spent patient-facing. Consider implementing a wellness program with initiatives as well as frequently checking in on your team to ensure they are doing well. You won't know if they need anything if you don't ask.
To summarize, the 5 ways you can increase your medical practice's efficiency are having the right tools, including an easy-to-use patient portal and EHR, welcoming employee feedback, tracking progress and making changes, and finally taking concern for your staff's mental health and headspace in life and at work.
As we move ahead in 2022, we want to take some time to reflect on the collection of accolades we acquired in 2021. We completed 2021 with huge success and accolades from Gartner Digital Markets brands (Capterra, Software Advice, and GetApp).
Software Advice, a leading company that helps businesses navigate their software buying journey, has just released its flagship report on the best EHR software available to medical practices. TriMed Complete is proud to be featured as one of the top-rated EHR software in the report!
The report features the list of top-rated EHR solutions helping small businesses and private practitioners around the globe by delivering incredible services, functionality, and customer experience. You can view our placement here - 6 Best EHR Software for Private Practice
We have an incredible overall rating of 4.9 (out of 5) on Software Advice.
Tim Martin, CEO of TriMed Technologies commented on their vast recognitions as "a team effort fueled by a shared passion to deliver a superior product coupled with premium support."
Our product got recognized in multiple flagship reports under various categories in 2021! This was largely driven by our amazing users and the reviews they submitted.
"I'm not surprised that we received these recognitions," said Matt Lawson, Director of Sales at TriMed Technologies. "We all knew the quality of TriMed Complete and the solutions it provides to healthcare practices and we're excited that the medical industry is now discovering it too."
Choosing a new EHR platform is a big decision for any healthcare organization, especially in the pediatric area of medicine. There are many different platforms available, each with its own set of features and benefits, often making it difficult to decide which platform is right for your organization.
The biggest pain point we have found for pediatric practices regarding EHR platforms is the cost. Many pediatric practices are generally small, with few employees and limited budgeting resources. The cost of an EHR platform is often prohibitive for these smaller organizations, however, TriMed Complete EHR was originally designed for those smaller pediatric practices with budget limitations so regardless of practice size, there are cost-effective options for you.
A common struggle we hear from pediatric offices regarding EHR programs is the lack of customization available. Pediatric practices are unique and require specialized software that caters to the needs of their patients, staff members, and practice. Many pediatric EHR platforms do not allow for customization or if they do it is an additional cost that can add up quickly making it nearly impossible for smaller organizations to implement those changes without breaking the bank. We understand that no two pediatric practices are exactly alike, and we have made sure our software can be tailored to meet each individual practice's needs.
Another major pain point is the lack of attention to the vital role of the parent/care giver as part of the pediatric visit. Yes, a pediatric EHR should have a nice growth chart. Yes, it should have a robust immunization module with CDC catch up schedules, state registry integrations, VFC management and completely take care of the billing. But many systems miss the key of focusing on the parent’s role in a visit. How quickly can you bring up a sibling’s chart even with the sibling isn’t on your schedule? How hard is it to find the pharmacy that is used when grandma brings the child? When you enter the finding for the father’s Type 1 Diabetes, can you quickly copy that to the other sibling’s charts? Can you do so without opening their charts? Can you quickly choose to only copy it to the siblings who share the paternal relationship? These small things are game changers in the pediatric EHR. TriMed Complete has all of these components built into the nucleus of the product.
Another pain point for pediatric offices is the lack of integration between different systems, both within the office and externally. Often pediatric practices are using multiple software programs to manage their patient population. This can lead to a lot of wasted time and effort trying to manually input data from one system into another. TriMed Complete EHR is truly a complete solution for pediatric practices struggling to find the right EHR for their facilities, staff, practitioners, and patients.
The final pain point for pediatric EHR platforms is the lack of updates and innovation in the market. Many pediatric offices are hesitant to switch to a new platform because they feel like they will be stuck with an outdated system that does not meet their needs. At TriMed Technologies, we are constantly working to improve our software and meet the needs of our customers. We are proud to say that TriMed Complete EHR is one of the most up-to-date pediatric EHR platforms on the market. Without the need for special, proprietary hardware and branded applications, TriMed Complete EHR is a secure, HIPAA compliant, encrypted web-based software available to anyone with an internet connection. All updates are handled from our end, which prevents your practice from ever running your EHR software on an outdated version.
If you are looking for a comprehensive pediatric EHR platform that can address all of your pediatric practice's pain points, then TriMed Complete EHR could be the platform you've been seeking. Contact us for a demo today.
Patient portals have quickly become one of the most important tools in a doctor's arsenal. They provide an easy way for patients to access their medical records, communicate with doctors, make appointments and perform a variety of other tasks related to the management of their medical care. In today's world, it is more important than ever for patient portals to be easy to use and "tech-friendly" to all patients, regardless of their level of technical knowledge. TriMed Complete EHR is one of the few EHRs on the market that has a truly user-friendly patient portal.
There are many benefits that come with having a user-friendly patient portal. For example, because the TriMed Patient Engagement patient portal is simple yet robust, patients can quickly make appointments and communicate with healthcare facilities without the struggle or frustration of navigating complex phone systems in an attempt to speak to a real person and not just leave a voicemail. As with all TriMed Technologies platforms, the TriMed Patient Engagement patient portal is HIPAA compliant and secure so that patients feel comfortable and confident that their information is safe and protected.
Patient engagement platforms and patient portals serve many purposes including real-time appointment booking, patient form submissions, online check-in, appointment reminders via email and SMS, and providing patients with access to their own medical records without the hassle of traditional record requests. Other capabilities include insurance verification, online bill pay, and patient messaging between providers and patients on a secure, HIPAA compliant, encrypted platform. A very important feature of a user-friendly patient portal is the ability to keep an accurate record of communication and conversations between practices, practitioners, and patients outside of their set appointments. This prevents miscommunication and misunderstanding in regard to their medical plan of care as set forth by their physicians.
As with TriMed Complete EHR, there is no application or proprietary hardware required to access the platforms, so it is easily accessible by all devices, 24/7. This eliminates headaches and struggles of both practitioners and patients who may not be "tech-savvy".
When a patient portal is too complicated to navigate or use, patients and their caregivers may find themselves frustrated and unable to communicate effectively with their doctors. In fact, in some cases, they may be so frustrated that they will avoid using the patient portal altogether. Patients who choose not to use their patient portals and methods of communication provided by the practice, such as SMS and email appointment reminders and online bill pay, are more like to miss appointments, fail to pay their medical bills on time, and even miss important health updates related to the plan of care their provider has set forth for them.
Lastly, and perhaps most importantly, a patient portal must be coupled with the EHR. Many portals are add-on products that sit outside the ecosphere of the EHR product. This either means the data in the portal is limited and unhelpful, or it means providers and their staff must work to send and update the data in the portal. TriMed Complete offers a portal that is effortlessly updated without extra intervention by the providers or staff.
If your practice is looking for a patient engagement program with a user-friendly patient portal, then TriMed Complete EHR is the right choice for you. With its simple yet robust design, TriMed 's patient portal is one of the most user-friendly portals on the market. Contact us today to learn more about our patient engagement solutions and how they can benefit you and your patients.
Having effective electronic health records (EHR) software is essential for well-managed, reputable, and organized medical practices, but there are some important questions that need to be answered before implementing a new EHR system for your practice.
The first thing you want to ask is what are the system requirements. Is it hardware-driven where your current devices, computers and other hardware will need to be replaced? Hardware-driven EHRs can be difficult for existing and established practices to use as all technology equipment will need to be replaced prior to using the program. If it is not hardware-driven but rather a software EHR, find out if the EHR in consideration is an application integration software or web-based. Application-based software can have limitations based on the operating device or may not be tablet or mobile-friendly. In addition, the apps often require routine updates which can occur at inconvenient times when the EHR is needed but is out of operation due to application updates based on your device.
One of the biggest headaches when it comes to implementing a new EHR is the training, transition, integration, and conversion of your current records into the new EHR system. Asking about available training for staff is vital, including whether the cost of training is included in the price or an additional fee. You will also want to find out specifics regarding training for your staff. Find out if it is offered virtually or on-site and if on-site, how many days. The most forgotten question, however, is support. What does support and additional training look like once you go live and the use of the EHR is in your hands.
Not all EHR programs are created equal and not all EHRs have the same features and functionalities. Make sure you not only use an EHR that has everything you need but features you MIGHT need down the road too. Just because you don't need it now, doesn't mean that down the road you might not. It's easier to not use a feature that is already there than to find a new EHR in a few years and start the switch all over again. Some key features to consider are workflows, e-prescribe options, patient resources, clinical care reporting, notation capabilities and most of all security.
Data security and patient record safety are some of the most important features to consider when considering a new EHR. Make sure to ask if the system is encrypted and make sure it is HIPAA compliant. If you wouldn't feel comfortable storing your own personal information in their system based on their answers, then don't trust it for your patients.
The last question you should ask is the price. The implementation, integration, and hardware requirements of the EHR, the data security, and features are far more important to consider than price alone. When your staff and practice have a functional and easy-to-use EHR platform, your patients receive better care. At the end of the day, patient care should be your number one focus.
You have options when it comes to EHR software for your practice, but it's important to have all the facts before making a decision. Consider all features, safety and security protocols, pricing options, integration ease, and user-friendly features. You want to choose an EHR that will last your practice for years and be available when you need it most.
At TriMed, we take your practice's unique needs into consideration to ensure your decision to move to a new EHR is one that you will never regret and wish you'd done sooner. Curious about more features and benefits of TriMed Complete EHR? Contact us for a live demonstration of our EHR platform today.
With so many different types of electronic health records (EHR) software on the market these days, it can be difficult to decide which one is right for your practice. TriMed Complete is a popular EHR software that many doctors are switching to. But is it safe and secure?
Just like logging into your online banking account or Amazon Prime account, the use of TriMed Complete EHR upholds not only the required security and compliancy standards for all EHR programs, but also meets criteria that is used by the most secure platforms on the web. Of all EHR programs available, it is one of the most secure EHR platforms on the market. While every EHR is required to be HIPAA compliant, TriMed Complete incorporates encryption protection connections that are always on. In addition, since there is no special hardware or application necessary to use TriMed Complete, updates are made on TriMed's end, allowing for the most updated security features without having to upgrade applications or hardware.
As previously mentioned, TriMed Complete is one of the most secure EHRs on the market. The software has been certified by the ONC for multiple security measures including measures 170.315 (d)(2) - 170.315 (d)(9). These measures include ensuring data encryption for storage and transmission, automatic session timeouts, data auditing and data integrity. TriMed stores data using AES-256, generally considered the highest-level commercial standard for cryptographic encryption. The AES-256 standard meets the Federal Information Processing Standard (FIPS) as defined by NIST. NIST is a federal agency that sets standards for information security. TriMed Complete also meets the criteria for ONC measures 170.315 (d)(12) and 170.315 (d)(13) which allows practices to enable additional safeguards such as Multi-Factor Authentication and storing credentials in an encrypted manner within the database.
Other than being safe and secure, TriMed Complete EHR is extremely user-friendly. You won’t need to be a computer expert to use it or need to hire a technology professional to install/maintain the program at your practice. The software is easy to learn and navigate, which can reduce staff stress and anxiety during the transition to a new EHR. TriMed Complete offers plenty of helpful tutorials to walk you through the various features. However, should you need assistance or additional resources, the 24/7 expert support staff is always available to guide and assist you.
If you are looking for secure and safe EHR software, TriMed Tech is a great option. Contact us today to learn more about this innovative software.
In today's world, there is a lot of confusion surrounding the difference between an Electronic Medical Record (EMR) and an Electronic Health Record (EHR). It is commonly assumed that they are one and the same, but they're not. In truth, they work together but are two separate concepts.
An EMR is a record of medical data created by healthcare providers during a patient's visit to their practice, clinic, or hospital. The EHR, on the other hand, is a document created by health care professionals as part of delivering care at any point in time. The easiest way to explain EMR is a digital patient chart and EHRs are a collection of EMR patient records collected by multiple practitioners.
Electronic Health Records (EHR) are important to patient care as they allow for the secure exchange of health information between different providers and organizations. Additionally, EHRs help to improve the quality and coordination of healthcare by providing a more complete view of each patient's health. It is a system for seamless communication among all health care providers involved in that patient's medical treatments.
While Electronic Medical Records (EMR) are important to patient care, they are often limited to one provider/practice if not input into an EHR system like TriMed EHR Complete. The use of electronic medical records within the EHR software allows for communication among various areas of medicine and different facilities. They allow healthcare providers to access a history of previous treatments and diagnoses for faster treatment options, more informed decision making, and improved quality. This creates a higher level of quality care for patients and a better patient treatment plan and experience.
EHR software has come a long way since the 1970s when the Department of Veteran Affairs started using EHR the Decentralized Hospital Computer Program (DHCP). If you were a resident physician and/or medical student in the United States, it's quite possible you have used the VA's Computerized Patient Record System (CPRS) already too. Today, EHRs allow for more than just medical records and patient care charts to be stored and accessed by various providers. You can now schedule vaccines, pull industry data to help determine patient care, send notifications to other practitioners, provide referrals to other physicians, and even e-prescribe medications, including controlled substances.
It's not enough for the practitioners to know about the necessary care for the patients, it's vital that the patient understands their treatments as well. Making sure patients get the correct information about their medical needs is so important that our EHR software is also capable of distributing patient education resources directly to the patient's email inbox and/or mobile phone. This ensures they don't "go down a rabbit hole" or obtain inaccurate information when searching the internet for medical information.
At TriMed, we serve medical practices to ensure the highest level of care and service is provided to their patients...this starts with a well-organized EHR system. If you're interested in learning more about our EHR or not sure whether your practice needs an EMR or EHR system,
contact us today!
Most of you are well aware of the 2021 E/M coding changes based on medical decision making (MDM) or solely on total time. Our question for you is whether or not your practice has the tools available to support these changes. At TriMed, our team of developers has been working hard to develop time tracking tools that will give providers a summary of total time at the end of a visit to help them determine whether to code based on time or MDM.
Time requirements have changed and now every minute falls into a category. This is measured by the entire time a provider spends on a patient during any given date of service. This is where TriMed’s tools are extremely helpful. From the moment a provider opens the patient’s chart and begins prepping for the visit (e.g., reading history, reviewing records, etc.) the clock starts. If the provider goes into another room or opens an additional chart the clock will pause. If the chart remains open but no clicks occur after a few minutes the system will ask the provider, “Are you still there?” and then pause the timer if there is no response. Therefore the time calculated is accurate and can be trusted to assist the provider in making coding decisions.
A provider gains the ability to code how they want by providing total time spent with a patient at the end of the visit before signing off on the note, allowing them to manually choose whether or to code a patient based on total time or MDM.
At TriMed our goal is to partner with independent physician practices and provide tools that allow providers to care more efficiently and effectively. The time tracker is another great tool for physicians to have at their disposal. Not only does it assist in saving time when coding and documenting care, it also supports independent practices being reimbursed for all that they are justified to be reimbursed for. And we know that a good bottom line makes everyone in the practice happy!
Patient care is demanding and stressful.
Those who serve the sick and suffering must consistently focus on self-care in order to avoid burnout.
Burnout is a real and all too common reality for medical providers.
With TriMed’s ease-of-use tools, we seek to help carry the load of your providers.
Documentation is ingrained into the mind of every provider. If it is not documented, it didn’t happen. If you face a lawsuit, does your documentation justify your care and course of action? This reality for medical providers leads to inordinate amounts of time spent on documenting care.
This is where our tools are extremely beneficial. Note templates are designed to capture all needed information for acute/sick visits, various wellness visits, behavioral health visits, etc. Safeguards are put in place to make sure a provider cannot sign off on a note until all absolutely vital information is entered on the note. Common treatment plans and recommendations for various conditions are saved and can be copied and pasted into visit summaries which can be specifically edited as needed.
All these tools help providers move quickly and efficiently through documentation so that they have more time to spend with patients and families, plus more time to care for themselves and their own families and friends. This is so vital for the long term success and sustainability of serving within a medical practice. As we often say at TriMed, our aim is to serve those who serve the sick and suffering. Easy and effective tools for documenting care is a primary way we do this for independent practitioners across the country.
For primary practices, referrals to specialists are a significant part of the care process.
Oftentimes the difficult reality is that the means of obtaining and securing referrals for patients can be time consuming and cumbersome.
If multiple team members work on a single referral it is easy to miscommunicate details and keep track of tasks completed by different users.
At TriMed we have developed a tool we call Referral Tracker.
The goal of this tool is to take this significant and detailed process and make it as simple as possible while ensuring that nothing is lost along the way.
Clinical team members that coordinate on referrals can add this as a widget on their EHR homepage.
Inside the module it is possible to see all patients that are part of the practice that need a referral to a provider of a certain specialty.
These referrals can be viewed by specialty to allow for a clear and organized workflow.
Users also have the ability to see where patients are in the process (e.g., a new referral that needs to be started, a referral in process where an appointment needs to be secured, or a referral that has an appointment and is now waiting for consult notes to come back into the system.)
In addition, there is a tab that presents all essential information related to the referral (e.g., referring provider, diagnosis, specialty needed, notes about specific practice to refer to, etc.). From this tab there is an easy way to create a referral script that can be sent over to the speciality clinic. The final tab labeled “notes” allows every team member working on a referral to enter specific notes related to said referral.
This is extremely helpful in determining next steps and guaranteeing that details are not lost in the process.
As previously stated, the process of coordinating referrals in a primary care office is a massive endeavor. At TriMed, we provide a tool for our partners to make this massive endeavor less overwhelming. Patients and families that our users serve benefit from an efficient and thorough referral process. This is just another example of our commitment to serve those who serve the sick and suffering.
A pediatric practice has a host of vendors. There are vendors for physical supplies (medical, office, cleaning, etc).
There are vendors for facility needs. There are vendors for payroll and HR. Then there are various software vendors
including the EHR provider, portal software provider, faxing vendor, text messaging vendor, appointment reminders
vendor, email vendor, digital check in vendor, credit card processing vendor, quality reporting vendor, statements
vendor, secure mail vendor — just to name a few. With each individual vendor comes a contract, monthly invoice,
support number, setup and endless headaches with vendors pointing fingers at each other as to who actually bears
responsibility for any given problem.
With all the other changes and stresses of running a pediatric practice, Office Managers and Administrators don’t need anymore complications.
TriMed’s solution bears the name of TriMed Complete as it aims to be a complete solution for a pediatric practice.
When a pediatric practice uses TriMed Complete they do not need a vendor for portal, faxing, text messaging, appointment reminders, emails, digital check in, credit card processing, quality reporting, or statements.
All of these are built into the same solution. No interfaces are needed with the EHR because everything is built in. For example,
when a patient responds to an appointment reminder that they are not coming, TriMed Complete receives the response and immediately cancels the appointment.
This is just one example demonstrating the power of our fully integrated solution.
We seek to understand the needs of our partners and deploy our software to help. We work to build our tools around our users. For example, when a practice goes live with our solutions we do not simply train a practice administrator and expect them to accomplish the setup. Instead, our team of specialists works to set up the system for new clients. Once the client is up and running, we work with the appropriate staff to show them how to maintain the system and make changes as desired.
At TriMed, we seek to not merely replace a software vendor. In fact, our mission is not to be a vendor at all. TriMed partners with practices not to provide products but end-to-end solutions.
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We’re now less than a month away from the annual Fall NCMGMA Conference! We can’t wait to see everyone in person this year.
If you are able to attend, you can stop by our booth in the Exhibitor hall on both Wednesday and Thursday.
This year’s conference is especially exciting as we celebrate 50 years of NCMGMA’s
continuing mission to provide an environment where healthcare professionals can come together to learn and grow.
Check out the full event schedule and additional information on NCMGMA’s official site here!
At TriMed we think of every group that we serve as a group that we partner with.
We are more than a vendor, we are your technology partner. But what exactly do we mean by this? Well,
I am glad you asked. In this post we hope to define and explain what we mean by Partnership.
Simply, we serve those who serve the sick and suffering.
Medical providers spend an inordinate amount of time having to document the care they provide.
We provide tools that assist in this process making it as seamless as possible
so that providers can spend the bulk of their time doing what they love and are trained to do: care for patients and families.
We know our practices by name. Not only the names of the groups we serve but the individuals (i.e., the providers, nurses, and administrative staff) that make
up these independent practices. We realize practices are composed of real people with real problems that are specific to their location,
population served, specialty, and a host of other factors. We desire to know these specifics and utilize
our tools to work specifically in varying circumstances and situations.
As we learn more about the practices we partner with, we are able to adapt our tools to fit specific needs.
Second, Partnership means an immediate response from a competent, trusted support professional.
We do not provide ticket numbers and call queues. We provide real people who can provide answers to real problems you experience in your practice.
These responses are either immediate or within a very short period of time.
We guarantee that you will not feel all alone left on an island to survive on your own. Our team is with you every step of the way.
Lastly, Partnership means ongoing dialogue and collaboration.
After thorough training and implementation of our tools we remain heavily involved in the workflow of your practice.
We desire to constantly improve our tools and gain feedback from practitioners utilizing our tools.
Finally, your success is our success. We are not successful as a medical software development and support company
if the practices we partner with are not successful.