You can also control where the message gets directed once it leaves the Portal. Our Rules Engine directs patient messages to the correct staff member or group
so that the message is received and replied to promptly. For example, prescription refill requests can be sent to the phone nurse,
billing questions can be sent to the billing office, and so forth. The messages are also automatically updated in the patient’s chart.
Replying to Patient Messages
Clinical staff can compose and reply to patient messages right inside the Patient chart. Here they can easily view the message string while
also being able to easily review the patient’s chart for a quick reference to the patient’s medical history.
Other Benefits of Patient Messages
Ability for patients to reach your practice anytime with common questions.
Ability for patients to request forms and information.
Patients will receive an email/text message to alert them that they have an unread message.